If you need a little help, send us an email via our contact page or at: help@wild-horizon.com

Order Confirmation Email Missing?

If you haven't received your order confirmation email, it may have landed in your spam or junk folder.

Please check your spam folder first. If you still can't find the email, contact us at help@wild-horizon.com with the following details:

Email subject: "My Order Number"

Our team will respond within 24 hours to assist you.

If your order seems incomplete or some items are missing, rest assured that this is a common occurrence. Our products are shipped from different warehouses, and to optimize delivery times and minimize shipping costs, multi-item orders may be sent in separate packages and arrive at different times.

We appreciate your patience as we work to deliver your full order as efficiently as possible. If you have any concerns or questions about your order status after receiving all packages, please contact our customer support for further assistance:

help@wild-horizon.com

A shipping confirmation email with your tracking number will be sent to you a few days after your purchase. However, this email may have landed in your spam folder. We kindly ask you to check thoroughly before reaching out to customer service.

If you are unable to find it, please contact us via email at:

help@wild-horizon.com

We offer fully tracked free shipping on all orders.

Delivery time: 4 to 7 days from dispatch.

Absolutely, our "Track my order" space offers you the possibility of tracking your deliveries in real time.

Order Confirmation & Tracking

Once your order is confirmed, you will receive a confirmation email with a summary of your purchase and your order number.

To track your order, follow these steps:

Go to the "Track My Order" page.

Find your order number or tracking number in the confirmation email.

Enter the tracking number in the designated section and click "Track" to check your order status.

If you encounter any issues, feel free to contact us via our Contact Page.

If you decide not to keep your item, you are allowed to return any product within 30 days, starting the day after you receive your order.

To facilitate the return process, please notify us by email at help@wild.horizon.com before sending it back.

For more information on our return and refund policy, please visit this page: https://wild-horizon.com/policies/refund-policy.

Contact Us:

Send us an email at help@wild-horizon.com.

Provide us with your order number and the reason for your refund request.

Let’s find a solution:

At Wild Horizon, our priority is to offer you the best possible support. We are open to personalised arrangements to meet your needs.

If you decide not to keep your item, you are allowed to return any product within 30 days, starting the day after you receive your order.

To facilitate the return process, please notify us by email at help@wild.horizon.com before sending it back.

For more information on our return and refund policy, please visit this page: https://wild-horizon.com/policies/refund-policy.

Our website is fully secure and hosted on an HTTPS server, ensuring your protection and the security of all your personal data.

We collaborate with VISA, Mastercard, and American Express, global leaders who would not support a store like ours if the rate of dissatisfied customers were high.